SCAMMERS falsely claiming to be NBN Co representatives have been asking for personal information and financial details under the pretence of switching internet services to the national broadband network.
NBN Co says scammers have been taking advantage of customers, including retirement village residents.
“It is important to be aware that NBN Co will never make unsolicited calls or door knock to sell broadband services,” NBN Co chief security officer Darren Kane said.
“NBN Co may make calls to individuals registered on our medical alarm or fire and lift registers but will never request payment or bank account details during these calls.”
Mr Kane said NBN Co staff will also never ask for payment for medical alarms.
“NBN Co is the company building and operating Australia’s wholesale broadband network, and as a wholesale-only company, we do not sell broadband packages directly to consumers.
“There are times when NBN Co may contact you directly as part of the network rollout, but never to request payment for services over the NBN network.”
Mr Kane says people should not share bank or personal details with any unsolicited caller or door knocker claiming to be from NBN Co and trying to sell an internet service.
Anyone who believes they have been the victim of such a scam should report the matter to their bank and the police.
Call IDCARE on 1300 432 273 for more help.
See scamwatch.gov.au/report-a-scam online for updated lists of common scams.